At Winston Roamer, we strive to ensure you are fully satisfied with your travel products. Please read our return and refund policy carefully.
1. Return Eligibility
- You may return products within 14 calendar days from the date of delivery.
- To be eligible for a return, the product must be unused, in its original condition, and in the original packaging, including all tags, manuals, and accessories.
2. How to Initiate a Return
- To initiate a return, please contact our customer support team at [email protected] within 14 days of delivery.
- Include your order number, product details, and reason for the return.
- We will provide you with instructions on how to send the product back to us.
3. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping service for your return to ensure it reaches us safely.
4. Inspection and Refund
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
- If approved, refunds will be processed within 7 business days and issued to the original payment method (note: since we operate on cash on delivery, refunds will be issued via alternative arrangements, which will be communicated).
- Shipping fees are non-refundable unless the return is due to our error.
5. Non-Returnable Items
- Products that are damaged due to misuse, accidental damage, or normal wear and tear are not eligible for return or refund.
- Customized or personalized products (if any) are non-returnable unless defective.
6. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at [email protected] within 7 calendar days of delivery with photos and details.
- We will arrange for a replacement or refund at no extra cost.
7. Contact Us
If you have any questions or need assistance with your return, please email us at:
[email protected]